How Can We Simplify Your Support Work?
Issue Management
Warranty Claims
Timesheets
Reporting
Issue Management
- Customer information already managed in SMURPS?
Just search, click and register the Customer to the
support ticket.Easy!
- Seamlessly route inquiries from emails, web-form
entries (customer self-services), and phone calls into
a simple web based customer support platform
- Track issue response and resolution times
- Segregate project related issues so you can
focus on achieving your goals
- Communicate with Customers directly off
SMURPS, there is no need to send and read
manual emails!
Warranty Claims
Keep track of what items your customer
buys from you and ask SMURPS whether
the item is still under warranty when they
make a complaint / claim
Take pictures of the customer items
when you receive them straight from
your mobile phone so you know how
bad the item was before you fixed it!
Found out which items are problematic
by checking the issues and warranty
claims associated with any particular
item
Timesheets
– Create timesheets for tasks done by engineers for specific projects or ad-hoc support network
– Bill customers using the timesheets created with one click of a button
Reporting
Report on all the information that
you have captured and use it to
make your customers happier!
